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General Inquiries
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What to include:
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Contact Our Team Members
Lance Cobain - Founder & Editor-in-Chief
Expertise: System optimization, enterprise Windows, advanced troubleshooting
Email: lance@windowstechies.com
Best for:
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- General site feedback
- Complex technical questions
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Expertise: Cybersecurity, malware removal, privacy protection
Email: mike@windowstechies.com
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Jamie Chen - Troubleshooting Expert
Expertise: Error fixes, diagnostics, driver issues, common problems
Email: jamie@windowstechies.com
Best for:
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- “How do I fix…” questions
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Derek Armstrong - Performance & Tech Specialist
Expertise: Speed optimization, gaming performance, hardware
Email: derek@windowstechies.com
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Specific Inquiries
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See our Privacy Policy for details about how we handle your information.
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See our Editorial Policy and Affiliate Disclosure for detailed information.
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Note: We maintain strict editorial independence. See our policies before reaching out.
Response Time & Expectations
When You’ll Hear Back
General Inquiries: 2-3 business days Error Reports: 2-3 business days (critical errors fixed within 24 hours) Privacy Requests: Within 30 days (GDPR/CCPA compliance) Media Inquiries: 1-2 business days
Note: We respond in the order inquiries are received. During peak times, responses may take slightly longer.
What to Expect
We Will:
- Read your message carefully
- Respond with helpful information
- Update articles if you’ve found an error
- Thank you for valuable feedback
We Cannot:
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- Fix your PC remotely
- Recommend specific services for hire
- Respond to spam or abusive messages
Technical Support Disclaimer
We Can’t Provide Direct Support
WindowsTechies is an educational resource. We cannot provide one-on-one technical support or remote assistance.
Instead:
- Search our extensive guide library
- Follow step-by-step tutorials
- Use Windows built-in troubleshooting tools
- Consider professional local support for complex issues
Why? Our small team focuses on creating helpful content that serves thousands of readers. Individual support doesn’t scale.
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Feedback We Love
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- âś… Content suggestions - Tell us what you want to learn
- âś… User experience feedback - How can we improve the site?
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Common Questions
Frequently Asked Questions
Can you help me fix my specific computer problem?
We can’t provide individual tech support, but search our guides—we have step-by-step instructions for hundreds of common issues.
How long does it take to get a response?
Typically 2-3 business days for general inquiries.
Can I request a specific product review?
Yes! Email suggestions@windowstechies.com. We prioritize based on reader demand.
Do you accept guest posts or contributed content?
Currently no. All content is created by our in-house team to maintain quality and consistency.
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How do I report a security issue on your website?
Email security@windowstechies.com with details. We take security seriously and will respond promptly.
Office Hours
When We’re Available
Email Support: Monday - Friday, 9 AM - 5 PM EST
Note: We read and respond to emails during business hours. Messages received outside these hours will be answered on the next business day.
Holidays: We’re closed on major US holidays. Response times may be slightly longer during holiday weeks.
Language Support
Available Languages
WindowsTechies is available in:
- English (primary)
Contact:
For inquiries: hello@windowstechies.com
Thank You
We appreciate you taking the time to reach out. WindowsTechies exists to help users like you get the most from their Windows PCs.
Whether you’re:
- Reporting an error (thank you!)
- Sharing feedback (we’re listening!)
- Asking a question (we’ll help if we can!)
- Just saying hello (that’s nice!)
We value your input and will respond as quickly as possible.
Quick Links
- About WindowsTechies - Meet our team and learn our mission
- Editorial Policy - Our content standards
- Privacy Policy - How we protect your data
- Affiliate Disclosure - How we earn money
Need to reach us? Email hello@windowstechies.com or contact a specific team member above.
We look forward to hearing from you!